Omnichannel Fulfillment

Connected, scalable fulfillment for every channel

Consumers shop online, offline, and everywhere in between. The right omnichannel fulfillment strategy ensures a cohesive experience, no matter where your customers purchase products. But, this strategy is easier said than done. With operational expertise and advanced fulfillment technology, Kase unlocks the right product in the right place at the right time—across all selling channels.

Omnichannel fulfillment at your fingertips

Seamless ecommerce fulfillment

Direct-to-consumer fulfillment made easy. Simply sync your online store to the Kase app, send your inventory to one of our warehouses, and unlock full control over your fulfillment. Next? Sit back, relax, and watch your orders get shipped out as timely and cost-effectively as possible.

Optimized B2B & retail fulfillment

Retail-ready fulfillment at your fingertips. Enjoy seamless EDI integration and operational expertise that meets the precise requirements of your retail partners. Quickly configure your B2B orders by attaching custom packing lists, shipping labels, carton routing labels, and instructions for launch.

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True omnichannel fulfillment technology

Whether you’re selling on Shopify, Amazon, or at a major retailer, the Kase platform seamlessly integrates with your existing technology. Get full access to inventory and order status, transfer orders automatically via EDI, and view all B2B and DTC order details from one user-friendly interface.

Seamless post-purchase experience

From sourcing protective packaging for fragile items to adding value with product bundles or retail kits, Kase empowers brands to enhance their customers’ post-purchase experience. Take advantage of services like gift wrapping, handwritten notes, influencer marketing, labeling, and repackaging.

Faster delivery to every customer

Omnichannel customers demand fast, affordable shipping. With 13+ million square feet of strategically located multiclient fulfillment centers, Kase can ship to 97% of US households in 2 days. The results? Build trust and boost customer satisfaction with guaranteed speedy delivery for your customers—every time.

map of the contiguous United States of America, service area of Kase ecommerce fulfillment center locations

“Many 3PLs are solid with DTC, where picking and packing is their bread and butter. It’s difficult to find 3PLs like Kase that can really knock out B2B fulfillment.“

Kylynn Dickinson, Operations Director
Kulfi (HaeCPG)

Frequently Asked Questions

What is omnichannel fulfillment and why is it important?

Omnichannel fulfillment unites all sales channels (ecommerce, wholesale, retail) under one operational system so brands can deliver a consistent customer experience, avoid inventory silos, and route orders from the best location.

How is omnichannel different from multichannel fulfillment?

In multichannel, channels often operate in silos (each with its own inventory, order flow, and systems). Omnichannel integrates it all, sharing inventory, routing orders intelligently, and delivering a unified brand experience.

How does Kase support retail and B2B orders in its omnichannel model?

Kase enables EDI integrations, supports retailer compliance (custom packing lists, carton routing, labeling), and processes B2B orders alongside DTC orders within the same system for consistency and efficiency.

Which channels can be connected in Kase’s omnichannel system?

All of them: brands can integrate Shopify, Amazon, marketplaces, retail partners, and wholesale into one platform. Inventory visibility, order processing, and routing happen across all these channels.

How does omnichannel fulfillment enable faster delivery?

By routing orders from the fulfillment node closest to the customer and balancing load across multiple facilities, Kase can reach most of U.S. households within two days.

Can I use omnichannel fulfillment with branded packaging, kitting, or inserts?

Yes. Kase supports value-added services even in the omnichannel workflow, allowing brands to maintain a premium and consistent unboxing experience across channels.

How do returns work in an omnichannel setup?

While not always detailed on this page, a true omnichannel model supports returns across channels (e.g. return online orders in-store), consolidating restocking workflows and providing a seamless experience for customers.

Can I start omnichannel fulfillment gradually (not all channels at once)?

Yes. Brands often begin with DTC + one retail or marketplace channel, then expand. Kase’s system and operations are scalable to bring on new channels as you grow.

What are common challenges in omnichannel fulfillment?

Typical barriers include system integration complexity, inventory visibility across channels, inconsistent policies across channels (pricing, returns), and coordinating logistics across multiple nodes and partners. Having a partner with strong tech and execution helps solve these.

How do I get started with Kase’s omnichannel fulfillment services?

You’d begin by mapping your sales channels, order flows, integrations (EDI, marketplaces), inventory distribution strategy, and value-added requirements. Kase’s onboarding team then helps configure rules, connect systems, and test order routing before going live.

Get started today

Ready to learn how Kase’s omnichannel fulfillment services go above and beyond? Contact us today and we’ll get you connected with one of our fulfillment experts.

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“Having access to real-time inventory visibility, order flow, and stock levels has been crucial to our business. If a customer or our team has a question about an order, we always know where it is, why it has or hasn’t shipped, and the routing of orders between our warehouses.”

Jack Dampf, COO
Hiyo

Omnichannel Fulfillment

Connected, scalable fulfillment for every channel