Reverse Logistics You Can Count On
Logistics is complex. More than boxes and barcodes, it’s the engine behind brand experience. At Kase, our logistics Customer Success team builds lasting, strategic partnerships that drive long-term growth, not just quick fixes.
Our team is not here to just troubleshoot; we’re here to help you scale. We act as an extension of your brand, anticipating needs, identifying efficiencies, and fueling results from onboarding through optimization.
Experience the Kase Customer Success difference: Strategic. Long-term. Focused on business outcomes.
Built-in returns. Backed by real people.
Our standard returns management process is built for efficiency, accuracy, and inventory integrity. With trained warehouse associates, SOP-driven processes, and flexible options for custom handling, your returns process can actually work for your brand.
How Kase reverse logistics works
STEP ONE
Inspection upon arrival
STEP TWO
Restocking
STEP THREE
Responsible disposal
STEP FOUR
RMA documentation
Need a custom return workflow? We’ve got you covered.
From premium goods to replenishable products with expiration dates, our team can design a tailored returns management process that fits your business needs. Your dedicated Kase customer success manager will help:
- Draft a custom Standard Operating Procedure (SOP)
- Align on product handling requirements
- Provide clear pricing for your specific returns flow
Smart reverse logistics looks like this
While returns are a logistical hurdle, they’re also a powerful part of a brand’s customer experience (CX) and profitability strategy. Working with a 3PL to streamline reverse logistics results in:
- Increased customer satisfaction
- Minimized operational costs
- Access to return trends to improve products and policies
- Disincentivized retail return fraud through smarter workflows
- Strike the right balance between convenience and cost
Kase + Loop: Seamless Powering Seamless Returns
At Kase, we know that smart reverse logistics is a key part of building customer loyalty. That’s why we’ve partnered with Loop, the leading post-purchase platform trusted by 4,000+ top brands.
Our clients work hand in hand with Kase’s operations team to design tailored returns processes, from centralized returns reception and detailed inspection to efficient sorting and resale prep. Behind the scenes, Kase’s technology syncs directly with each brand’s Loop Returns account, enabling customers to self-service their returns with ease.
“For apparel brands, effective returns management is no longer optional; it’s an integral part of the customer experience and it can determine whether or not a customer will return in the future,” says Jesse Kaufman, Founder & CEO of Kase “It’s why we’ve made integrating with intuitive returns technology like Loop a priority.”